Service Writer | Iron Source DE

Service Writer

The Service Writer is responsible for being a liaison between the shop and external customers, communicating progress on service work.

Job Responsibilities

  • Maintains and reviews work order files. Includes opening jobs, making changes, and reviewing work orders for closing on the computer. Monitors credit approval and assures that COD jobs are collected when appropriate. Provides input for changes in procedure. Keeps abreast of technical developments. Assists with walk-in customers and phone calls.
  • Responsible for maintenance of good customer relations and a continued building of the company image. Resolves customer complaints immediately. Treats customers fairly, friendly, and courteously. Assures customer contacts are made on a timely basis and in a business-like manner. Ensures a high level of internal communication.
  • Complies with routine reporting requirements. Establishes, implements, and maintains necessary reports, records, controls, and procedures to assure compliance with company requirements.
  • Assists to maintain service facilities. Establishes and maintains a current inventory list of all service equipment and tooling. Assures proper maintenance and utilization of equipment, tools, building, and yard. Maintains a neat, orderly, and safe Service Department and yard.
  • Keeps Service Leadership appraised to all matters pertaining to the service department. Reports information to Service Leadership accurately and on a timely basis. Communicates employee suggestions and grievances.
  • Performs other miscellaneous duties as required.

Qualifications:

  • 5 or more years of customer service experience in either the automotive, trucking or Heavy Equipment industry is required.
  • Prior experience as a diesel technician is preferred.
  • Must be proficient with the entire Microsoft Office Suite including Excel, Word, and Outlook required.
  • Comfortable with resolving customer issues and complaints required
  • General people and customer service abilities are required.

Physical Requirements:

In addition to being able to sit, stand, walk, read, talk, write and hear, to perform the essential functions of this job an individual must be able to do the following additional activities: Occasionally lift and/or move up to 20 pounds and operate in a very fast paced environment.

Benefits

  • Competitive Wages
  • Health Insurance
  • Retirement Plan
  • Dental
  • Vision
  • Life, Accident, Disability and Hospital Insurance
  • Uniforms
  • Paid Holidays
  • Paid Time Off

Job Type: Full-time

Location: Georgetown, Delaware


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